1. Introduction
Qg99 is a trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. This privacy policy details how personal information is collected, used, protected, and shared where necessary on the qg99 platform.
By using the qg99 website or app, you are considered to have read and agreed to this privacy policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team.
We believe transparency is the foundation of trust. That is why qg99 is always upfront about how your data is held and how it is used.
2. What Information We Collect
Qg99 collects user information in several ways: information provided directly at registration, data collected automatically while using the platform, and information required for verification purposes.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, gender | Account Creation & Verification |
| Contact Information | Phone number, email | Notifications & Support |
| Financial Information | Payment method, transaction history | Deposits & Withdrawals |
| Technical Information | IP address, device information, browser | Security & Experience Improvement |
| Gaming Activity | Game history, bets, wins and losses | Service Delivery & Bonuses |
| KYC documents | National ID card, passport | Identity Verification & Fraud Prevention |
- We only collect the information necessary to provide our services.
- Sensitive data such as passwords is always stored in encrypted form.
- No unnecessary data is collected without your consent.
3. How Your Information Is Used
Qg99 uses collected data for specific purposes: improving your gaming experience, ensuring account security, meeting legal obligations, and keeping you informed about relevant offers and promotions.
Qg99 may use your data to create personalized gaming recommendations, promotions, and bonus offers. You can opt out of marketing communications at any time.
- For creating, managing, and verifying your account.
- For processing deposits, withdrawals, and transactions.
- For fraud detection and prevention.
- For providing customer support and technical assistance.
- For submitting required reports to regulatory authorities.
- For improving platform services and user experience.
- For responsible gaming monitoring and support.
5. Data Protection Measures
Qg99 follows the highest industry standards to protect your data. Your information is secured through 256-bit SSL encryption, firewall protection, regular security audits, and strict access controls.
Qg99's servers are hosted in secure data centers with 24/7 monitoring. Any suspicious activity is flagged and acted upon immediately, and users are notified when necessary.
- All data transfers are secured with SSL/TLS encryption.
- Passwords are stored using bcrypt hashing — they are never stored or read in plain text.
- Regular penetration testing and vulnerability scanning.
- Staff access to data is restricted and logged.
- A rapid incident response plan is in place for security breaches.
7. Your Data Rights
As a qg99 user, you have important rights over your own personal information. We respect these rights and are here to help you exercise them.
To exercise any of these rights, contact the qg99 support team. We typically respond to such requests within 30 days.
8. Protection of Minors' Data
Qg99 strictly prohibits anyone under 18 from registering or using the platform. We never knowingly collect information from minors. Age is verified at registration, and KYC documents may be requested in cases of suspected underage use.
If you believe that information belonging to a minor has been submitted to our system, please contact support immediately — we will arrange for that data to be deleted.
9. Data Retention Period
Qg99 does not retain your data beyond what is necessary. All information is stored while your account is active. After account closure, certain data may be kept for a specified period as required by law.
- Transaction and financial records: up to 5 years (as required by law).
- KYC documents: retained for up to 3 years after account closure.
- Gaming history: retained while the account is active.
- Communication records: up to 2 years.
- Cookie data: retained for a maximum of 12 months.
10. Changes to the Privacy Policy
Qg99 may update this privacy policy when necessary. For significant changes, a notification will be sent to your registered phone number or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
The "Last Updated" date at the top of this page always reflects the most recent change. Contact support if you need a copy of a previous version of the policy.
11. Contact
If you have any questions, concerns, or complaints about this privacy policy, please get in touch. qg99's dedicated support team is available to assist and generally responds within 24 hours.