Qg99's Terms and Conditions — Know before you use the platform

1. General Terms & Conditions

Qg99 (hereinafter referred to as the "Platform") is an online gaming service operated for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between qg99 and its users. Please read these Terms carefully before using any qg99 service.

Qg99 reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the website along with the effective date. Continued use of the platform after changes have been made will be considered acceptance of the revised Terms.

• These Terms and Conditions are governed by the applicable laws of Bangladesh.
• Qg99 will pursue mediation to resolve any disputes or claims.
• Where both English and Bengali versions of the Terms are available, the Bengali version shall be considered authoritative.

2. Account Policy

Users must be 18 years of age or older to register on qg99. Providing accurate and truthful information at the time of registration is mandatory. qg99 may terminate any account created with false or misleading information at any time, and the balance of such an account may be forfeited.

Each person may register only one account. If multiple accounts are detected, all associated accounts will be closed. Users are fully responsible for the security of their own accounts. We strongly advise against sharing your password with anyone.

• An active mobile number or email address is required for registration.
• A national ID or passport may be required for KYC verification.
• Transferring or selling your account to another person is strictly prohibited.
• Qg99 may impose an inactivity fee on accounts that have been dormant for an extended period.

3. Payment & Withdrawal Policy

Deposits and withdrawals on qg99 can be made via bKash, Nagad, and Rocket. Deposits are generally credited instantly. Withdrawals may take up to 24 hours to process.

All transactions must be made through a payment method registered in the user's own name. Transactions from third-party accounts will be rejected, and the associated account may be subject to investigation.

• Qg99 reserves the right to hold and verify any unusual or suspicious transactions.
• Any transactions linked to money laundering or illegal activities will be voided immediately.
• Currency conversion charges will be displayed where applicable.

4. Bonus & Promotions Policy

All bonus offers on qg99 come with specific terms. Each bonus has its own wagering requirement, which is clearly stated in the bonus offer details. Wagering requirements must be met before a bonus can be withdrawn.

The welcome bonus is available to new members once only. Any attempt to abuse the bonus — such as claiming it through multiple accounts or by other fraudulent means — will result in forfeiture of the bonus and may lead to account suspension.

• Bonus funds cannot be withdrawn directly and may only be used for gameplay.
• Bonus offers are generally valid for 7 to 30 days.
• Qg99 reserves the right to modify or cancel any promotion at any time.
• Winnings earned through free spins or free bets are also subject to wagering requirements.

5. Gaming Policy

All games on qg99 are powered by RNG (Random Number Generator) technology, ensuring complete fairness and verifiability. No game outcome is predetermined, and manipulation is not possible by any party. qg99 maintains this integrity through regular third-party audits.

If a game is interrupted or its outcome becomes uncertain due to a technical fault, qg99 will void that round and refund the deposit. In the event of a lost internet connection, the result that was already determined will be preserved.

• Using other tabs or software to gain an unfair advantage during gameplay is prohibited.
• Players must follow the dealer's instructions in the Live Casino.
• A maximum bet limit may apply on certain games.

6. Prohibited Activities

The following activities are strictly prohibited on the qg99 platform. Violations may result in immediate account termination and legal action.

• Playing games using bots, scripts, or automation software.
• Creating multiple accounts to claim bonuses or other benefits.
• Attempting to collude with other players to influence game outcomes.
• Abusing chargebacks or payment disputes.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Engaging in obscene, offensive, or threatening behavior.
• Depositing funds from illegal sources or attempting to engage in money laundering.

7. Account Termination & Suspension

Qg99 reserves the right to suspend or terminate any account without prior notice, particularly in cases of Terms violations. If your account is terminated, please contact our support team to request a refund of any valid balance (excluding bonuses).

Users may request account closure at any time. Once self-exclusion is activated, the account cannot be reactivated before the specified period ends.

• If an account is terminated due to a terms violation, the remaining balance may not be refunded.
• Accounts may be temporarily suspended while an investigation is ongoing.
• To reopen a voluntarily closed account, please contact support.

8. Limitation of Liability

Qg99 is not liable for any financial losses, missed opportunities, or indirect damages arising from gaming. The Platform is provided on an "as-is" basis. qg99 is not responsible for any losses caused by third-party network issues, internet outages, or device malfunctions.

Qg99 is not directly liable for any personal or financial problems arising from gaming addiction or excessive play. However, we provide responsible gaming tools to help users manage their gaming activity.

9. Changes to Terms & Contact

Qg99 reserves the right to update these Terms and Conditions, in part or in full, at any time. A notice will be posted on the website before changes take effect. For significant updates, a notification may be sent to your registered mobile number or email.

If you have any questions about these Terms and Conditions, please contact the qg99 support team. We provide assistance and our team is always here to help you with any issue.